At Skuber Pets DOOEL Skopje (hereinafter referred to as: SCOOBER), we process personal data in full accordance with the applicable personal data protection regulations.

This Privacy Policy explains what personal data we process when you use any of our services and what your rights are under the Personal Data Protection Law.

When processing personal data, we rely on the principles related to the processing of personal data, such as the principles of lawfulness, fairness and transparency; purpose limitation; minimum data volume; “accuracy”; “retention period limitation”; “integrity and confidentiality”.

In the following, we share information about:

• The personal data controller
  Controller: Skuber Pets DOOEL Skopje

Head office: Blvd. 3rd Macedonian Brigade 70/1

Tax number: 4032025565812

EMBS: 7831749

e-mail: [email protected]

Phone: +389 77 952 692

Website: www.scoober.mk

• The purposes of the processing for which the personal data are intended, as well as the legal basis for the processing
  SCOOBER processes personal data from the website in accordance with the legal bases for its performance, and by giving your consent to the use of “cookies” on the website.
• The persons from whom we collect personal data
  On the website we may collect data related to the following categories of persons:

– Visitors to the SCOOBER website;

– Users of SCOOBER services who have filled out an application.

• Categories of data collected and processed
• Navigation data (cookies)
  When visiting our website, logs are created for each visitor with the following data:

– Your IP address;

– Browser type;

– The pages you visit on our website and the time you spend on each
page;

• Data regarding and in connection with the contractual relationship for the use of SCOOBER services such as
  identification data (name and surname);

contact data (place and address of residence or place of stay, telephone number and e-mail address)

The primary source of personal data is the data that subjects submit when filling out the Service Application.

Without identification data, SCOOBER is unable to provide the appropriate services and establish a business relationship with a client.

SCOOBER uses this data solely for the purpose of providing services to the client, and always in accordance with the regulations on the protection of personal data and by applying all the principles for the protection of personal data set out in the Law on the Protection of Personal Data.

• Data that clients voluntarily submit via e-mail
  The personal data that we collect are also those that you voluntarily submit in the case of sending an e-mail directly to our e-mail addresses left as contact on the website.

By sending such an e-mail to our e-mail addresses, we collect data about your:

e-mail address;
in addition, other information that you have voluntarily shared with us as the content of the e-mail.
How do we collect personal data
through your use of our website (cookies)
through filling out an Application by you for using SCOOBER services
through sending an e-mail by you directly to our e-mail addresses
When do we collect personal data?
– when you visit and use our website;

– use our services;

– send direct e-mail to our e-mail addresses.

Categories of personal data users
Personal data processing activities are carried out by the SCOOBER team and the persons who will provide the services for which you apply, only to the extent necessary and only for the purposes of providing the service.
We do not share data about you and/or your visit to our website with third party users, except in the case of a request from the AZLP, court, police or other authorities and bodies to exercise their powers and only if there is a legal basis for it.
Storage period of collected data
The data we collect are stored and processed in accordance with the law, no longer than the period necessary to achieve the purpose of the processing. After fulfilling the purpose, i.e. immediately after using the service, we delete the data.
How do we process your personal data?
We process your personal data collected through our website and when filling out an application for using the service, as well as other types and methods of communication, only when we have a legal reason, purpose and legal basis for it. In doing so, lawfulness is determined based on the purposes for which we collect your personal data, and it is ensured if at least one of the following conditions is met:

Consent – In order to provide SCOOBER services for your pet, we need to process the personal data you enter in the Service Application, for which purpose we need your consent to process your personal data. We assure you that we use your personal data only for the purpose of providing a service to you. Consent is provided by selecting the option before sending the application. The application cannot be submitted without selecting the consent field.
Also, consent to the processing of your personal data is required for direct marketing purposes, which is provided by selecting the option provided via email address —- after using the service. You have the right to withdraw your previously given consent to receive these direct marketing messages at any time in a simple manner, after which the processing of your personal data for direct marketing purposes will immediately stop.

Agreement – ​​In order to provide pet sitting and walking services, it is necessary to process your personal data for the fulfillment of the service agreement to which you are a contracting party, or to take actions at your request.
Security of personal data processing
SCOOBER applies appropriate technical and organizational measures to ensure the security of your personal data from unauthorized processing or accidental loss, damage or destruction

Transfer of personal data
SCOOBER does not transfer personal data.

What are your rights?
According to the Personal Data Protection Law, you have the right to:

Be informed about the processing of personal data;
To access personal data;
To rectify and delete personal data;
To restrict the processing of personal data;
To object and
To data portability.
For additional information and/or to exercise your rights to personal data protection, you can contact us at [email protected].

Filing a request with the Personal Data Protection Agency
If you believe that the processing of your personal data by us violates the regulations on personal data protection, you may file a request with the Personal Data Protection Agency.

Changes to the Privacy Policy
The Privacy Policy will be regularly changed and supplemented in accordance with the changes that have occurred and our activities.

The method of data protection when performing a transaction
When paying with a card online, the entry of card data is done on a protected page of the bank. The security of data when paying with a card is guaranteed by the payment card processor on whose pages the entire payment process is performed. At no time does the company scoober mk nor the Bank that enables the acceptance of payment cards on behalf and for the account of the company have access to your payment card data.

When entering payment card data, confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol and the PKI system, currently the most advanced technology.

The security of data during the purchase is guaranteed by the payment card processor, so the complete payment process is performed on the bank’s website. At no time are payment card data available in our system. Refunds are made exclusively via the VISA and Maestro payment methods, which means that the bank may, at the request of the company, make a refund to the account of the payment card user.

All payments will be made in the local currency of the Republic of Macedonia – Denar (den). For the informative display of prices in other currencies, the middle exchange rate of the National Bank of the Republic of Macedonia is used. The amount that will be charged to your payment card will be expressed in the local currency through conversion, at the exchange rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference from the original prices listed on our site. Thank you for your understanding.